9 reviews
Frequently Asked Questions
What shipping carriers do you use?
At this time, we use FEDEX and USPS Priority Mail to ship our products.
Can I use multiple promotions in one purchase?
We only allow usage of one promotional code per purchase order
What is the difference between Sleepgram and other bedding brands?
At Sleepgram, we've dedicated thousands of hours into researching and engineering our own proprietary bedding products. We do not release new product lines until we are 100x over satisfied that the product will meet the most demanding and premium requirements. From Sleepgram, you can expect sustainable, premium, and quality bedding- tested and engineered tirelessly from our internal design team.
Are your products free from toxins and harmful chemicals?
Our products are certified and tested thoroughly to be free from toxins and harmful chemicals.
Are your products ethically sourced?
We only procure product from sources that meets our high standards of sustainability and are 100% cruelty-free
What are the dimensions of Sleepgram Pillows?
Our Standard Pillow size is 18 inches by 26 inches. Our King Pillow size is 18 inches by 33 inches.
Can I wash my Pillow?
Yes! The outer cover of Sleepgram Pillows are washer-friendly and we've designed our Pillow to be easy to maintain and keep clean. Wash Instructions: 1. Remove inserts from the outer Pillow cover 2. Wash outer Pillow cover in washer with cool water and mild detergent on a gentle cycle 3. Tumble dry with low heat
What configurations can I set my Pillow in?
Every Sleepgram Pillow comes with three possible configurations depending on your personal preference: SOFT, MEDIUM, and FIRM. For stomach and back sleepers, we recommend the SOFT configuration- just leave the blue tag inner Pillow and set the red tag inner Pillow aside. For back sleepers, we recommend the MEDIUM configuration- for this, you can leave the red tag inner Pillow in the outer case and set the blue tag inner Pillow aside. For a FIRM Pillow, place both red and blue tag inner Pillows in your outer Pillow case- we recommend this configuration specifically for side sleepers!
Do I need to fluff my Pillow before using?
We recommend fluffing your Pillow before use and, if possible, daily. Just a quick fluff will do to keep your Pillow at maximum puffiness.
What material is my Pillow made of?
Sleepgram Pillows use a silky-soft polyester microfiber that mimics down - nature's best insulator - without the odors or guilt.
Are Sleepgram Pillows hypoallergenic?
Yes, Sleepgram pillows are made from down alternative and are hypoallergenic, keeping good care of your skin year round.
What material are Sleepgram Bamboo Bed Sheets made from?
Sleepgram Bed Sheets are made from 100% Bamboo fiber, the most breathable, soft and eco-friendly bedding material available!
What dimension are Sleepgram Bed Sheets?
Flat Sheet (Twin: 71" x 98", Twin XL: 71" x 104", Full: 86" x 98", Queen: 92" x 104", King: 110" x 104", Cal King: 110" x 104"), Fitted Sheet (Twin: 39" x 75" x 15", Twin XL: 39" x 80" x 15", Full: 54" x 75" x 15", Queen: 60" x 80" x 15", King: 76" x 80" x 15", Cal King: 72" x 84" x 15")
Are Sleepgram Bed Sheets certified?
Yes, our Bed Sheets are OEKO-TEX® and tested for harmful substances
Are Sleepgram Bed Sheets organic?
Yes, our Bed Sheets are organic and made from 100% Bamboo fiber
How do I wash my Bed Sheets?
We recommend washing Sleepgram Bed Sheets in cold water with a mild detergent. Dry on low heat and low tumble in order to maintain the premium Bamboo fiber quality.
What is included in the Sleepgram Bed Sheet Set?
Every Bed Sheet set includes: 1x Bamboo flat sheet, 1x Bamboo fitted sheet, 2 signature Bamboo pillowcases, as well as a complementary Sleepgram tote bag. King and Cal King sets come with King size pillowcases.
What material are Sleepgram Silk Pillowcases made from?
Sleepgram Silk pillowcases are made from luxurious Mulberry, 22 Momme Silk. 22 Momme is considered the perfect balance between softness and quality, and what you should be looking for in every Silk bedding product.
How do I care for my Sleepgram Silk Pillowcase?
We recommend spot cleaning or machine washing with cold water and tumble dry low with low heat. Avoid strong detergent, bleach, high heat, or fabric softener.
What dimensions are Sleepgram Silk Pillowcases?
Standard: 21" x 28", King: 21" x 35"
What benefits do Silk Pillowcases provide?
Sleeping on Silk is proven to be beneficial for your skin and hair, better retaining the essential oils that give you your shine. In addition to being silky soft, Silk Pillowcases also minimize messy bed head in the morning!
Are Sleepgram Silk Pillowcases hypoallergenic?
Yes! Sleepgram Silk Pillowcases are made from 100% Mulberry Silk and are hypoallergenic, keeping your skin moisturized and hair smooth all year long.
Can I track my order?
Once you've placed your order, your product should ship within 2 business days. Once the product has shipped, you should receive a Fedex tracking number to the same email as your order confirmation. If you're having difficulties tracking your order, please reach out to us at 1-888-257-5337 or help@sleepgram.com
Can I change my shipping address after ordering?
In most cases we are unable to make changes, but please feel free to contact us at help@sleepgram.com or call us at 1-888-257-5337
How do I modify my order?
In most cases we are unable to make changes, but please feel free to contact us at help@sleepgram.com or call us at 1-888-257-5337 if you would like to process a return
How do I cancel my order?
In most cases we are unable to make changes, but please feel free to contact us at help@sleepgram.com or call us at 1-888-257-5337 if you would like to process a return
When can I expect my order?
Your product should ship within 2 business days. Shipping speed will depend on if you chose Standard shipping (2-7 business days) or Priority shipping (2 business days)
What is your return policy?
Our standard return policy lasts 100 calendar days. If 100 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused or in like-new, donatable condition. You do not need the original packaging and we are unable to accept returns of stained, damaged, or incomplete pillows. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without an RMA number unless otherwise instructed by Sleepgram customer support.
Are shipping fees covered for returns?
Sleepgram will issue you a prepaid shipping label once the return is initiated.
How do I initiate a return?
To initiate a return, please contact us at 877-257-5337 or help@sleepgram.com
When will receive my refund?
Once your return is received and inspected, we will send a followup email regarding your refund. Please allow 1-2 weeks from our receipt date. Most are processed within 5-7 business days to your original payment method.
Can I exchange my item?
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at 877-257-5337 or help@sleepgram.com
How long is Sleepgram's warranty?
Our warranty is lifetime! If you've received a defective item, please contact us at 877-257-5337 or help@sleepgram.com
Can I return products purchased through Amazon?
At this time, we do not accept returns for purchases made through Amazon. Please contact Amazon for any return related inquiries if your purchase was made there.
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