If you decide that your Sleepgram products aren’t right for you within 100 nights*, the return process is easy.
Our standard return policy lasts 100 calendar days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused OR like-new (donatable) condition. You do not need the original packaging. We are unable to accept returns of stained, damaged, or incomplete pillows (missing parts or tags).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without an RMA number unless otherwise instructed by Sleepgram customer support.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 100 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Please allow 5-14 days from our receipt date. Most are processed in 5-7 business days.
If you are approved, then your full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your issuing credit card company or financial institution, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Try Before You Buy (if applicable)
If you purchase a Product using our Try Before Buying offer, you get twenty-three (23) nights (the “Trial Period”) to try our product for free. Please note that the trial starts on the day you place your order, not the day you receive it, and is only available through promotional materials.
WHEN YOU CHECK OUT WITH A SLEEPGRAM PILLOW FROM OUR TRY BEFORE BUYING OFFER, WE MAY VERIFY THE CREDIT CARD INFORMATION BY PLACING AN AUTHORIZATION FOR THE FULL AMOUNT OF PURCHASE ON THE CREDIT CARD YOU PROVIDE TO US. THIS HOLD IS FOR SECURITY PURPOSES AND YOU WILL NOT ACTUALLY BE CHARGED UNTIL THE END OF YOUR 23 DAY TRIAL. IF YOU’RE DISSATISFIED FOR ANY REASON YOU CAN INITIATE A RETURN VIA EMAIL OR PHONE BEFORE THE END OF 23 NIGHTS. FROM THERE, WE WILL START A RETURN BY ISSUING YOU A RETURN LABEL. SEND YOUR PRODUCT BACK TO US, AND WHEN WE RECEIVE IT WE WILL PROMPTLY ISSUE A REFUND OR CANCEL THE PENDING CHARGE.
You agree to return the Try Before Buying Product to us in its original condition within the Trial Period, using the pre-paid return packaging we provide. If the Trial Period ends, and the return has not been initiated, or the Product is returned damaged, we will charge your credit card for the full amount of the Product that has not been returned or is damaged.
That means this charge applies to the Product that you decided to keep or is lost, stolen or damaged. By submitting your Try Before Buying order, you authorize Sleepgram to charge your card for the full retail price of each Product as displayed on our site, plus sales tax and fees where applicable, if you do not return your Try Before Buying Product according to the guidelines in this section. However, we know things come up, so if you need an extra day or two, no problem. Just get in touch, and we’ll work something out. We’re available at email@example.com or at 1-877-257-5337 Monday-Friday, 9 a.m. - 6 p.m. ET.
If you decide to purchase the Product you received during the Trial Period, no further action is required. Simply keep using your Product.
Sleepgram's 100-night guarantee is voided by the Try Before Buying 23-night guarantee. The Sleepgram Forever Warranty is still applicable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for instructions.
To return your product, you must first contact us for an RMA number. We are available via phone at 877-257-5337 or email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We never sell returned products. Our partners at the Salvation Army put gently used Sleepgram products to good use in shelters and half-way homes coast-to-coast. Thank you for helping support needy sleepers in the USA and Canada!
We reserve the right to cancel an order placed in error before it has shipped.
Cancelling your order may not be possible. If you wish to cancel your order, please contact us as soon as possible via phone (877-257-5337) for support. To provide our customers with the best possible experience, many orders ship within hours and cannot be cancelled once they have been processed.
Cancellations via email may be accepted, but do not consider your order cancelled until you have received verbal or written communication from Sleepgram confirming your cancellation.